Field Services & Fault Diagnosis

GSM Systems can support your Managed Services contracts with Legacy and Multivendor procurement and repair solutions with local Test & Repair Services offering immediate ROI on service.

Field Services

  • As a SPOC (Single point of contact) for legacy and multivendor spares procurement :
    • GSMS could provide dedicated service to OEMs and invest in systems and materials to streamline and speed equipment acquisition
    • Vendor can quickly and seamlessly order spares & systems from GSMS through an online portal
    • GSMS can support advanced replacement if necessary - procuring & stocking components in anticipation of demand
  • Account facing teams can interface directly with GSMS for:
    • Procurement: order status, lead time, availability
    • Repair: order status, TAT, logistics
  • GSMS can work behind Vendors for SPMS
    • GSMS can take over full SPMS operation behind Vendor providing the necessary multivendor technical knowledge to support Vendor’s spare parts management contracts –
    • Local Testing and 1st line repair available to support Vendor’s repair management contracts
  • Warranty of 1 to 2 years for all parts supplied to Vendor